US: Property management system Mews has acquired Nomi, a Nashville-based hospitality startup which powers guest experiences.
Founded in 2021 by former Apple engineer Tim Drisdelle and hospitality executive Natasha Drisdelle, Nomi is an AI-powered local tour guide platform which uses predictive analytics to understand the interests, needs, and personality type of each user.
Nomi delivers real-time customer insights to hoteliers, supporting data-informed operational decisions to enhance the guest experience.
As part of the acquisition managed by Mews Ventures, Nomi will be included within Mews Guest Journey.
Mr Drisdelle, who now leads the guest experience engineering team at Mews, said: “Nomi grew out of our hotel management company, Lord & Liberty, as we recognised the pain point for travellers looking for great local spots that match their unique preferences. We built Nomi to bring back joy and wonder for every traveller and we’re excited to continue this journey as part of Mews to help hoteliers enhance the guest experience even further.”
Richard Valtr, founder of Mews, added: “Mews was started to make it easier to personalise guest experiences for every traveller and create a community within every hotel. I’m delighted to welcome Nomi into the family as we continue to double down on our mission to enable remarkable guest experiences. We’re excited about working with hoteliers to tailor their guests’ stay to suit their needs and interests.”