UK: Four-star hotel The Greenbank located in Falmouth, Cornwall, has promoted Matt Garland to hotel manager.
Garland has spent 18 years at The Greenbank Hotel, joining as a part-time waiter before moving on to a number of roles including duty manager, restaurant manager, and most recently assistant hotel manager.
As hotel manager, Garland will be responsible for the day-to-day operations of the property, staff management, guest satisfaction and the hotel’s commercial success.
He said: “Being born and bred in Falmouth, I am so proud to be The Greenbank’s hotel manager, as it continues to be the heart of Falmouth’s community. Over the past 18 years of working here, I’ve come to realise that hospitality is not our rooms or breath-taking views – but the genuine connections we create with our guests and staff. As I step into this new role, I will continue to nurture those authentic connections that we pride ourselves on.”
Ben Young, managing director of The Greenbank Hotel’s parent group, The Cornwall Hotel Collection, said: “It’s a real honour to announce Matt as the hotel’s new hotel manager – his passion for hospitality never goes unnoticed and this is an incredibly well-deserved promotion. Matt’s career really is a success story within the industry, which has a reputation for catering for stop-gap jobs. I’m looking forward to seeing Matt thrive in his new role, as it’s an exciting time for us as we continue to develop our offering to match the demand for good food and hospitality in Cornwall.”
The Greenbank Hotel has recently been refurbished and features 60 bedrooms above the quayside pub, The Working Boat.